FAQ

FIFA 17 (Player Auction) Delivery time: 1-30 Minutes
FIFA 17 (Comfort Trade) Delivery time: 0-360 Minutes

1) FIFA 17 (Redeem Coins Via Player Auction)
Please turn to Step 5 if you have placed order and paid successfully. If not, please do the following steps one by one to buy coins.

1. Please login your account before placing order. No account, please sign up first. Login your account can get more discount.

2. Select FIFA 17 Coins, then choose your console.

3. Select coins quantity you want to buy, then click buy now.

4. Choose the payment method and checkout.Please go to your Member Center after you paid successfully.

5. Turn to your Member Center, then click this icon to select the console you want to redeem coins.

6. Click "Redeem".

7. Select 'Player Auction' to click.
IMPORTANT: Don't refresh the page, or you'll fail to place an order.

8. Please List the player first, then enter the correct player information below, click "Search".

9. Select and click your correct player card, then click "Buy Now".

10. You will get your coins in seconds. Then you can continue to list and enter your next listed player to redeem coins.


2) FIFA 17 (Redeem Coins Via Comfort Trade)
Please turn to Step 5 if you have placed order and paid successfully. If not, please do the following steps one by one to buy coins.

1. Please login your account before placing order. No account, please sign up first. Login your account can get more discount.

2. Select FIFA 17 Coins, then choose your console.

3. Select coins quantity you want to buy, then click buy now.

4. Choose the payment method and checkout.Please go to your Member Center after you paid successfully.

5. Turn to your Member Center, then click this icon to select the console you want to redeem coins.

6. Click "Redeem".

7. Select 'Comfort Trade' to click.

8. Input your correct account information below, then click "Submit". It will take minutes to verify your account. Please wait patiently.

9. You can check your redeem records below to know the coins transfer processing.
IMPORTANT: Please don't log in your game account during the transaction.

1. Sign up on our site and login, make sure you have enough coins in member center account.
2. Select your console and the pack you wish to open.
3. Then your pack winings will be added to your member center account instantly.

1) FIFA 17 (Comfort Trade) - We failed to log in your account to transfer the coins to your account because:
① You gave us the wrong FUT security answer. If you are not sure or forget your FUT security answer, please learn how to reset the FUT security answer here.
② You bind your credit cards to your game account. Learn how to unbind your credit cards here.
③ You log in your account while we are recharging coins to your account. Please not to log in your account before you receive an email to notify you we complete the Comfort Trade.

2) FIFA 17 (Player Auction)
① You don't list the player before you redeem coins.
② You input the incorrect player information.

3) Other reasons
① Technical errors like Internet down-time
② Order in verification process
③ E-check payment takes 3-7 days to arrive
④ Stock-out coins are being restocked

If you prefer to buy coins in 'Comfort Trade' trade way, we suggest you change the password before and after the transaction to ensure your account security.

Please click here and learn how to change the password of an account.

If you want to change the password of the account you buy from us, please check there's no problem to log in and use it. Or we won't be responsible for the account after you change any information of the account.

We 100% guarantee your account security. You could change the password before and after transaction.
You won’t lose any player.
The only thing we do is to recharge coins to your account. We won’t change anything of your account.

It's the regular way to deliver coins, but you'll have to own specific players for the coins.
You sell a player in the transfer market, tell us the player information, then we find and buy him. You get the coins.
We won't give you the player back and cover the EA tax either.

Please check details steps on 'How to Buy' page.

FifaCoinsZone is a reliable online store of selling FIFA coins and we handle hundreds of orders every day. You will have an approving buying experience.

The eCheck payment takes 3-7 days to arrive. We'll deliver the coins once the payment arrives.

You can pay with multiple payment methods. Payment methods full list please click here. Please choose the payment method you prefer before check out. More payment methods continue to be added in the near future.

To ensure your financial safety, verification is only required for first-time customers who pay via PayPal (including pay with Credit card via PayPal). It takes only a few minutes. You don't need any verification if you pay with other payment methods.

NOTICE: Further verification will be required for some exceptional cases (infrequent) to avoid the risk of scams.

Yes, sure. Please select Credit Card (via PayPal) or Visa.

If you don't have a PayPal, just select the option 'Pay with a debit or credit card, or Bill Me Later'

Please choose Credit Card (via PayPal) or Master card (via Alipay) if you prefer to pay with your Master Card.

If you don’t have a PayPal account, please select the option 'Pay with a debit or credit card, or PayPal Credit'.

If the order was placed without your authorization or we failed to deliver your coins, you can make a refund. Your order will be canceled and we'll refund you in 24-48 hours on working days.

1) Account Verification Failure
-Go to ea.com and log in.
-Click your username, then My Account.
-Select Security and find the Login Verification section.
-Click Turn On to activate Login Verification, verify your security question, and select only Email to receive your verification code.
https://help.ea.com/en/article/origin-login-verification-information/

2) No Remaining Attempts
It seems that EA locked your account because you put the wrong answers of security question. Please re-set the answer of your security questions on your console before placing an order.
http://www.fifacoinszone.com/contents/reset-secret-question.html

3) Please turn on 2 factor code via email
If you installed App Authenticator on our phone to get the security code, please change to the method get your security code through the emailbox and phone SMS instead of App Authenticator.
-Please sign in your account on www.origin.com.
-Choose "Privacy Settings".
-Click "Security", when you see the the "Login Verification" is "Turn off", please "Turn on" it.
-Then please choose to receive the security code through emailbox only.
https://help.ea.com/en/article/origin-login-verification-information/
Any question, please feel free to contact our Live Chat.